Pity there's not a NO STARS button.

I booked my vehicle, a hybrid, 2 months before my trip. On arrival at Auckland Int airport, no vehicle was ready for me. Clearly they had rented it to a walk up. We had to wait AN HOUR for a PETROL vehicle from the Domestic airport to be retrieved, washed and cleaned. Really? The staff behind the counter were speaking in another language to their counterparts, do they not realise that this is very rude. Plus the GUARANTEED PRICE was higher on arrival, not only the amount quoted, but also with additional fees for picking up at the airport added on. When we FINALLY got to the shed, which was a half day camel's ride away, the chap there walked so slowly towards us, of course after the relay in a foreign language of the hard time I gave the counter man. Then the idiot who drove the car up was going to back it into a park until I said oy, don't bother, we have to put bags in the trunk. Idiots. If you use EUROPCAR, take pictures before and after of your hire vehicle, I wouldn't trust these clowns with a barge pole.

Reviewed 12 months ago