Earlier this year I booked a 7-seater car and 3 car seats for my family of 5.

We encountered many disappointments along the way, and I would be cautious to ever book with your company again.

- The car that we booked was completely different to the car allocated to our booking

- The car did not have the 3 car seats that we booked installed in the car. We were required to spend almost an hour fitting the restraints ourselves. Extremely stressful dealing with an unfamiliar car, unfamiliar car seats and with 3 kids, including a 1 year old in tow (at 8:30pm at night)

- Initially, we were unsure that the allocated car seats would even fit in the hire car (due to Europcar changing the booking).

- The car seats were absolutely putrid. Coming out of a pandemic, I would have expected to see the seats cleaned between families, sanitised and free from any obvious markings. This was not the case. The seats were covered in stains and marks of what looked like milk, yoghurt or even bodily fluids. I literally burst into tears when I saw the options and was absolutely sickened at the thought of putting any of my children into the seats. The lady at the desk literally said ‘Yes, I asked for them to be cleaned and I agree that I wouldn’t want to put my kids in those seats’. I cleaned the seats myself prior to use but I don't think that this was my responsibility.

We were at the Europcar office for over 3 hours and the experience was disorganised, unprofessional, stressful and not worth the trouble. Never again.

Reviewed about 1 year ago and experienced in April 2023