Tried to change a booking 2 days out by extending it by another day (earlier).

Tried online (wouldn't work), called the Auckland Airport branch (number on Google didn't work) and then made 3 calls to the 'helpline' to sort. Was told repeatedly that they would get in contact with the local branch and would get back to me. Didn't and then finally after 2 days and my 3rd call, couldn't find a car, then charged me the maximum cancellation fee as it was within 24 hours of the original pickup. It would have been a smaller cancellation fee, but the time ran out as they never got back to me. Incompetent service. Will never use Budget Rent a Car again.

Reviewed over 1 year ago