We used APEX when we visited NZ in Feb/March 2023.

First and foremost, there was nothing wrong with the vehicles that we were provided with on our journey between the South and North Island. They are slightly older than with other companies but they are still just the job. I would however say that APEX are very poor in terms of administration and communication. Users of the company need to consider this when booking. We booked a car from Greymouth to tour the South Island and the booking included a ferry journey to the North Island with our vehicle - paid for at the time of booking. After using the vehicle for over 2 weeks, we were about to embark on our journey to the ferry terminal at PICTON when we became aware of some problems with the ferries so we thought we'd give APEX a quick call just to be sure there were no problems with our journey across the strait. It was only when we did this that we found our that APEX had actually failed to book our ferry tickets anyway and there were none available for the rest of that day or the rest of that weekend. We were effectively stranded on the South Island with no accommodation booked and with the North Island leg of our journey about to be significantly impacted upon. We then spent several hours trying to resolve this problem caused by APEX and ended up organising a flight between Blenheim and Wellington for later that day and arranging a separate hire vehicle through APEX on the other side. We eventually resolved the problem and insisted APEX pay for these flights (which they did in fairness to them). But we can only be thankful that we had the foresight to ring APEX on the morning of our ferry journey otherwise we'd have turned up there and been turned away with no time to make alternative arrangements. This was very poor on the part of APEX and they let themselves and us down. Furthermore, we have sent a number of emails to APEX about this issue and they have not replied to a single email. That's very poor.

Reviewed over 1 year ago