if I could give a 0 I would, I travelled from Auckland to Ruakaka and Ruakaka to Auckland, all booked through their website which stated this was all possible.

The first bus was half an hour late, the second bus I got a message a day before my trip saying they could no longer pick me up from Ruakaka. Stated there was roadworks, but no roadworks in sight! I had been dropped off there less than 12 hours earlier with no issues. I was then waiting on the phone for half an hour to speak to them, the operator knew nothing and the only option for me was to drive an extra 40 minutes outside of my way to get to a city in the opposite direction to where I needed to go to catch the bus at the earlier time. Absolutely ridiculous.

Reviewed over 1 year ago