Via Rentalcars.com we ordered a stationwagon from Snap in Christchurch.

When we collected the car in mid January 2023 it turned out to be an old damaged stationwagon. All sides were pretty damaged.

We couldn't get it changed or upgraded as there was no other stationwagon available.

During our trip we discovered even a whole in the bottom .

When returning the car we complained about the condition of the car. And showed our disappointment as we did expect a decent car.

The reaction of the Christchurch manager (a lady called Gemma) was simply " You shouldn't have ordered through Rentalcars.com. Their prices are too low, so you can't expect a decent car.

And she said that we had to pay 200 New Zealand dollars to have the car cleaned inside.

After this shameful and insulting treatment it was very clear to us: NEVER AGAIN A CAR FROM SNAP!!!

Reviewed almost 2 years ago