Worst service ever experienced.

We had booked and paid for shuttle pickup from Chch Airport. The shuttle that arrived ontime had insufficient baggage space for our 1 checked in bag and carryon bag and another traveller's single bag. Consequently we were all left behind. After waiting 45 mins I phoned Supershuttle asking where our booked shuttle was. I was informed that another shuttle was 15 mins away. No apologies for the delay, no explanation.

1hour and 1/4 later another shuttle finally arrived. The driver when told that we had been waiting 1 and 1/4 hours rather than apologizing for the woeful service said that he had been working 13 hours and would drive off and leave us rather than listen to our complaint. Will never book nor travel with this company again. Customer service is non existent and clearly not important.

Reviewed almost 2 years ago