we rented for 22 days and had a van from 1997 with more than 250 000 km.

by the end of the third week we really did not feel save anymore - cracking and squeeking and bad brakes and b/c we were in Auckland we called up and asked if we could exchange the van for the last two days. the girl on the phone told us that she had no van for us to exchange and that it was our responsibility to find a mechanic that would check our car saturday morning (most were closed). so we spent time and money, found a mechanic to look at the van and when he talked to the rental people it was suddenly possible to get another van in exchange...

Reviewed over 3 years ago and experienced in December 2011