The worst customer experience I have EVER had!

I called twice to confirm with Fullers that we could trave with a small dog on the Rotoroa Island to Auckland ferry service (as we were not actually visiting the island, coming directly from a boat). They confirmed this was fine and we went ahead and booked a ferry ticket. I called again to double check and they assured me this was possible... We checked as its a pest free island, but Fullers reassured us that this was okay. We got ashore for our ferry and the Rotoroa Island and the conservation staff said this was definitely not permitted as its a pest free island. We have now called Fullers 5+ times to request a refund, including emails and promised that senior staff will be calling us and we've heard nothing... we then had to find a way to Waiheke island and get the sealink ferry home. We still haven't received a refund for our $180. Will never be using fullers again!!! Extremely dissappointing

Reviewed almost 2 years ago