Avoid this company at ALL costs!!

We picked up a VW Crafter from Christchurch for a freedom camping trip around the lower South Island and West Coast . After we finally got going (2.5 hours from the arranged pickup time ) and three hours into the trip the dash telemetry , indicators, windows etc went out (this was one of 7 times it happened during the trip - to fix it was shutting the engine down and restarting, not safe when you have trffic following) . The second day the engine overheating light came on and that was it for three days until it was repaired, the customer service team said "we are very sorry" but no replacement vehicle was offered so due to this breakdown we were unable to see the West Coast which was extremley dissapointing but they didnt seem to care! We were given a refund but that didnt allow us to see what we planned to see!

The door seals were all stuffed allowing a massive amount of dust to enter the van whilst driving on a couple of gravel roads so much so that our bedding had to be taken out and shaken and all of the cutlery, pots,pans etc washed, disgusting ! Apart from that what amount of diesel fumes were entering the vehicle is what concerned me !

This vehicle is not fit for purpose !! and after speaking to AA Roadside Assist seeking a refund for the callout the customer care person said that this vehicle was on their books as having to be

attended to a week earlier ......

I told Kiwi Campers that this vehicle is dangerous and shouldnt be on the road but clearly it just keep getting hired out !!

Not good business or customer care here so hence - AVOID,AVOID,AVOID as has been mentioned in other reviews.

Reviewed almost 2 years ago