It was very unfortunate that you encoutered a long delay until you were able to Skydive and for that we share your frustration.

It is however important to remember that Tandem Skydiving is a very weather dependent activity and when operating conditions deteriorate beyond our control we will always take a more cautious approach as we deal with the safety of the passengers we carry, either resulting in us cancelling a trip or going on "Hold" and delaying operations until we are satisfied that no risk exists in continuing to operate.

The wind picked up yesterday afternoon and many of our trips in the afternoon were subjected to lengthy delays as a result thereof, unfortunately including your trip.

We felt we communicated this clearly and offered a full refund and return transport back to town if the delay was any inconvenience - which was not opted for.

NZONE Skydive have one of the most culturally diverse staffing teams, from all reaches of the globe, with our newest customer service team member being from your very own country of birth.

So we hope this gives you some assurance as an organisation we are very welcoming of all nationalities and cultures.

Lastly, it was great to see you finished your trip with words of praise in our customer feedback book on our check-in desk, because we certainly did our level best to deliver New Zealand's finest Tandem Skydive Experience.