I used to enjoy traveling NZ on this service and always recommended it to overseas visitors but never again 2022 onwards.

It's a victim of it's monopoly. I booked a trip from a pickup point at Flathills cafe that ,surprisingly, doesnt open on Tuesdays. Intercity took my booking took my money but forgot to mention Tuesdays is a no goer. So I arrived at a closed gate, called the cafe operator and was informed that I had to go to Taihape instead. Couldn't do that so I missed the bus. Naturally being super annoyed I contacted the Wellington number got a friendly but duh operator who escalated my complaint to an arrogant argumentative supervisor. This person clearly wants to be right all the time and told me unless Intercity calls me, the service still runs.Wow and here I was thinking mind reading was so last century. He kept arguing with me to make his point and hit his zero refund quote fir the day. GREAT customer services skills! well done Intercity as a company you have successfully gone backwards in service now that the country has reopened. Drive, walk,fly, swim, skateboard,cycle, ski do whatever you can so as not to experience and pay for this kind of garbage service.

Reviewed about 2 years ago