Never before have I been so traumatised dealing with a staff member from Scotties.

I spoke to Brian on the phone to arrange a pick up when I arrived in Queenstown airport. He was very rude and condescending.

He said I haven't filled out "check-in" form that they've apparently emailed me. I explained that I never got the email but he kept talking over me & argued that they've sent it. I gave my email address again and he says my email was too difficult to write. How is this my problem?

All my contact info was provided in the original booking, maybe he should have checked it.

After waiting for >45 mins Christian came & picked us up to their office. He was nice and apologetic, but Brian doesn't work at the same office.

In my experience, the rental company picks up the customer and go to their office and do the paper work.

I understand they're short staffed, but the rudeness from Brian is unforgivable.

No one should ever experience the rudeness and incompetency from Brian who hasn't a clue of what customer service is.

It's not the impression you'd want of NZ.

Avoid this company if you want a pleasant experience.

Reviewed about 2 years ago