Such a disappointment!

Not only are the prices a lot higher than the quoted prices, but the service was terrible!

We arrived at the Auckland airport to find that both the hire office and the customer service phone lines were closed, despite all websites and emails from Budget suggesting they were open at that specific time. This meant we were stuck at the airport with no car late at night with two small children - cold, tired and uncomfortable.

Thankfully, we managed to organize an Uber to our accommodation- which was an unexpected cost we hadn't planned for.

When we returned the next morning, after several attempts to call the office, there was no apology from the customer service team nor any recognition that the lack of communication (from them about our ordeal) or the fact that the office had beeen closed was any responsibility of theirs. Instead they patronized us by explaining that they had moved their service that night to a separate service desk at another terminal and had left a sign on the closed/locked door to inform us. My husband and I are both adamant that no such sign existed.

We will not be using Budget again

Reviewed over 2 years ago