Our flight arrived after close so we given instructions on how to collect the vehicle Park N Fly.

34 day hire ex Auckland

The chap at the desk grunted "ID" handed me an envelope an said your car is out there in that direction as if I was a hinderance to his afternoon 30 minutes later I found the vehicle and was able to start our holiday. I was not asked for any contact phone number as my Australian mobile did not roam and I purchased a NZ sim card for the trip. Fast forward to the end of the I must say a trouble free trip & drop off of the vehicle I was a day late but it was an honest mistake and was greeted with "Oh you are dropping of the day late vehicle" to which I promptly admitted was my fault and apologized. We were ushered away quickly to our accommodation that service was fantastic and the gent driving us was very friendly and helpful only 5 minutes away and by the time we got to our accommodation I received the new charge for the extra day that I offered to pay for at the counter but was told no we will charge the card on file…and also a “Smoking in vehicle fee” I promptly contacted the office and was gruffly brushed off and was told that several staff “out the back” had smelled smoke in the car. I feel as though they got rid of me so they could charge the fee. I am 58 years of age I have never smoked in my life my wife is a smoker but has never even smoked in our home or any cars that we have owned. I said the lady on the phone that they saw my wife get out of the vehicle when we arrived and lit a cigarette as she had not had a smoke since we left Tauranga that morning why would she smoke in the car when there is a decal on the dash. I have hired vehicles from Pegasus several time over the years due to the staff and service being fantastic but I do feel that in this hire I will no longer be a client and will definitely be advising all my travelling friends & family to steer clear if this is what they call customer service!

Reviewed over 2 years ago