I have used this company for years and have allways been very happy with them.

Great value and service. But.... when booking through the Picton branch a few weeks ago I needed to change the pickup location.

I rang the Picton branch, requested the change and asked if there was an extra charge. "If you've already paid, there's no problem."

I was charged an extra $141!

On calling the branch I was basically told that was not the conversation I had and was offered a 50% refund on the extra charge.

I wrote to customer service - no reply. I emailed head office - no reply.

Today I called customer service and was told there is no head office to talk to and I needed to settle it with the Picton office.

Really guys? A very frustrated customer.

Reviewed over 2 years ago