Europcar computers were down when I arrived, waited 40 min to complete manual paperwork and collect the vehicle, making me late to a meeting (which was OK, I understand this stuff happens).

However, I explained that I had prepaid for full insurance and the lady noted it down on the paperwork, they said an invoice would be sent to me when the computers were up and running. But, when I received the invoice they charged me an extra $230+ for full insurance. I have queried this multiple times but Europcar will not refund me for the insurance - even though I never asked for it. Disappointed too say the least, particularly considering I had to wait to collect the vehicle and they didn't even have the car I booked!

Reviewed almost 3 years ago