Hirers BEWARE!!!

Even at that very moment when I paid over the $250 security fee, deep down my gut was telling me I’d have trouble with it being returned.

The hired vehicle was returned four days earlier and Thrifty subsequently confirmed they’re happy with condition of the car, I could expect a full immediate refund.

To date, I have not been refunded.

During, my subsequent enquiries to the Wellington Airport branch of Thrifty Rental Cars, I am dealing with staff who are feeding inconsistencies, hang up before I have completed my query and or are fobbing me off. All the while moneys belonging to myself that was paid to Thrifty in good faith, is not forthcoming as per their original sales pitch and contract agreement.

As of this writing, I am now proceeding a complaint to The Commerce Commission NZ.

In closing, I am sure there are other car rental operators throughout NZ, who will provide a far superior, more trustworthy, helpful and professional service than this crappy lot.

Reviewed over 3 years ago