I booked a campervan for 6 weeks with autobarn and was really excited about the road trip of my life.

Since the beginning we noticed small issues with the van like some leak which could have been easily spotted and fixed if the van was checked properly before check in. When we call them about the issue they did not offer us any solution to fix the issues. Then we had mechanical issues , bad one that forced us to changed our itinerary because of the road condition ( too steep for example ) . Since those incident happened during Christmas and new years eve it was really hard to reach someone. Until the van literally stopped moving and left us on top of an hill. After that we had three days stucked at the mechanic and then we decided to rush to Christchurch to get a new van. I understand that mechanical issue are nothing related to the company but the help we had was not enough. The second van we had was great , I would be more than happy if I've had this van since the beginning but it was not the case . I spend more than 5000 for a van half broken when I could have had a nice and shinny van , How is this fair ?

The only compensation I had was 3 days refund for the days spent at the mechanic.

I work a full year to afford this roadtrip and definitely did not received the service I paid for.

Reviewed over 3 years ago and experienced in January 2020