Do not touch...

do the research that we missed and look at the ongoing issues!

Drive NZ Auckland Dropped a car to us that was nothing like what we had reserved online, we got a 2013 Toyota Corolla sedan instead of the 1+ year suv, was told that there were no other options available. Manager said over the phone that he would see what he could do and call my partner back in ten, but after 10 minutes he text to say there was no other option. When we tried to call the manager to get a resolution he refused to answer.

We then drove the car to the rental company to find out that they no longer had a car yard that was available to the public and the address was unknown. During that drive we found the check engine light was on, the petrol tank was not full as required and the spare tyre was missing, when we advised the company that this was a safety risk they advised us to leave the car on the side of the road for pick up.

Needless to say we value our safety so left the car at the hotel (Not on the road side) and got another rental from a reputable company.

Reviewed over 3 years ago