If I could rate ACE zero, I would.

Hired a car with them to explore the South Island, and was enjoying my trip so asked to extend it twice. They agreed to extend my existing agreement - and then I noticed a large sum of money taken from my account. They started a new agreement instead of extending my previous one as they had agreed, and charged me the maximum possible for the rental, without telling me. I consider this to be fraud. The car was old and battered, fine for the initial price but definitely not for the increased price. I have contacted them politely numerous times but they have ignored my emails. I am now having to try to reclaim the money through my credit card. Please save yourself a headache and don’t use this company!

Reviewed over 3 years ago and experienced in August 2020