Rented from Budget at Auckland airport.

Had a screw in a tyre that we found within 2 hours of pickup. We changed the tyre and carried onto our destination. Believing it to be simple puncture we took it to a tyre shop after the statutory holiday (Boxing day observed). The tyre was damaged from the screw eating at the sidewall. They were in possession of the tyre for 3 days waiting for a replacement from Auckland. Budget refuse to reimburse because we didnt get it repaired for 4 days. They say it could have happened at any time during the 4 days. We didnt even have it for 3 of them and the 4th was a holiday. Then they just ignore emails. Come on Budget. Do the right thing and look after your customers, because without us, you wouldn't even exist.

Reviewed over 3 years ago and experienced in January 2021