Actually from Christchurch not Auckland.

Campervan had not been thoroughly cleaned as we found muesli bars and cigarette butt on the first night. the tomtom reverse camera and nat sav were not plugged in or set up for us to use not surprising therefore that it did not work.Ringing customer support and they had no idea what was wrong...We were provided with the wrong cushions to set up the beds so had to wait until arriving in Queenstown to have the appropriate cushions. beds were uncomfortable in consequence.The buttons on the gas cooker would not stay locked and we found them continually turning on. The smaller bed pieces did not pull out completely so we could not use the legs to hold them into place . None of the USB plugs worked so charging of devices could only be done under full power via plugs No charging when not in a campground. The windscreen cleaner fluid was empty , something that was obviously not checked by Britz. The instruction booklet did not cover how to make up the beds for the campervan we had so without the correct instructions and wrong cushions it was a disaster.There was the end of a screw poking out from the fridge by the back bed and one of our party was harmed by this.The fridge continually blew freezing air out the top and while the fridge seemed to keep things cool it did not keep them cold leading to items perishing quickly. Several seatbelts were badly twisted and not able to be fixed it looked as though they had put it in the wrong way round this was not only uncomfortable but potentially dangerous. Was surprised for a 4 star company to expect us to change duvet covers ourselves and not just give us 3 new sets. one duvet replacement had a hole and I had to go back to get it changed. Once more surprised I was expected to take the cover off and replace with another one. also several times between 4 and 5 pm no one answered the phones which lead to the delay of a day in getting things "fixed" (not all) in Queenstown. this of course mean

Reviewed over 3 years ago