Wolfgang Himme
North Island ▷ Bay of Plenty ▷ Katikati ▷
1.5/5
GO NATURAL - with Roundup.This place used to be a slice of paradise and we have been visiting for many years since 1998, but it appears to be going downhill.
Roundup seems the most preferred option for ground-care. Maintenance issues left right and center, grass in gutter, garden tap leaking obviously for months, broken tap domes in kitchen, shower head falling off on first use in chalet, ripped fabric on chair, 2 out of four soap trays in communal shower broken, milk in fridge past use by date. Rubbish bin in communal kitchen not emptied from Thursday before Labour Weekend until Tuesday after, overflowing. Five Stars for location, but none for service. Our friends were running minutes late for the office knock off time of 7pm on the day people would arrive for a long weekend after work... We were assured, that they were not let in, if they arrived 5 minutes after 7. I had to pay for them 3 minutes to 7 to secure the key and their access for the weekend. The "co-manager" would gladly have left them stranded. When I questioned, if she understood the term "HOSPITALITY", we were called an arrogant ....... and it was yelled after us: "Don't bother coming back..." Rest assured - we won't!!
We would normally have gladly looked past the odd maintenance issue - but overall: This is not good enough!