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Barrie from the UK
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South Island ▷ Canterbury ▷ Christchurch ▷
Kiwi Campers New Zealand
0.5/5
DO NOT EVEN THINK ABOUT USING THIS COMPANY.
When we were shown our camper van (ignoring the outside as it looked as if it had been in a war zone) we immediately complained that it was FILTHY. The seat covers were dirty and stained. The mattress covers were similar. We were told this was what we ordered! We asked for another Van. They said they didn't have any more. Other people were waiting in the Christchurch office because their Vans had issues (fridge not working etc). Reluctantly we took the Van because we wanted to get on with our holiday (we were with friends).
We spent the rest of the day cleaning the Van. My wife washed and scrubbed the Van out whilst I wash all the mattress & seat covers. Half a day lost of our holiday doing this.
The fridge only worked intermittently.
The oven didn't work at all. We rang the office to get it fixed. They sent us to a motor repair shop to get it fixed. The guy there said "I'm a motor engineer, not a gas engineer!" Rang the office again. They sent us elsewhere. A faulty thermocouple was diagnosed. It would take 4-5 days to get a new one - no good to us. Most of the whole day lost.
Several days latter, we were directed to another site who again diagnosed a faulty thermocouple. Again would take 4-5 days to get one - surprisingly! We were to leave for the North Island the next day. Another half day lost, never mind the travelling cost involved.
We gave up on the oven & the office.
On returning the Van to the Auckland office, we complained bitterly about the whole thing. We were offer a refund of the Government diesel tax! Very generous of them. We said that was unacceptable.
I have since e-mailed repeatedly Kiwi Campers and Puremotorhomes who we booked it through. Kiwi just don't reply. Puremotorhomes have responded with sympathy but with nothing else.
We met several other Kiwi Capmers on our travels around North & South Island, and not one of them had anything good to say about them. All had issues with their Vans.