A. Anonymous
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South Island ▷ Canterbury ▷ Timaru ▷
Kia Ora Campers
2.0/5
We think this company is not very professional.
Friendly in the beginning, but when there is a problem we didn’t experience much support. The airco didn’t work, so we had to find a garage ourselves which we gave up finally. The company has no network of garages all over the country. I can understand that this small company, managed by a couple, is not able to, but it is a disadvantage for sure.
But the reason we will never will choose this company again is another one. We were told by mail being home again, that there was stench in the van being caused by smoking and/or parking beneath logfire, which was definitely not true. We are non smokers and don’t like logfire. But they had already taken 300 NZD from our credit card for cleaning the van. which I reported at ICS, They had to return the money, which they did.
We know for sure the smell was caused by the not proper working airsystem. But anyway: getting a mail after returning home again in which we were treated like dirty schoolchildren was very offending.
Next time we will choose another, bigger, company
Thanks Anonymous . You told me that they had a great time and didn't have any issues .They got a large chip in the windscreen we had to replace it before getting a certification without them paying for it .
We have a huge network of garages and don't know why they would even mention that .
On return of the camper , it was left in a appalling state and a smell that we struggled to get rid of even using commercial cleaners with no avail. This did not come from the air con unit and works perfectly .
regarding the comment on next time choosing a larger company they would not have get away with the leaving the campervan in that state
regards Kiaora campers .
Steve & Vicki Paul