We arrived to pick up 3 vans all pre registered.

3 hours later we were shown the vans. Having small children travelling with us was hard keeping them amused. One van had a bent bumper and only one indicator light was working on the left rear. We weren't shown how anything worked in the vans. They obviously were not checked properly as I opened the crockery cupboard there was a broken dessert plate and we hadn't even left the yard. We were also told for the first time each van had a $5000 bond on them which we weren't informed about when booking.(some people don't have that on credit cards to use as a bond) We were then told it would take up to 3 weeks to get a credit back. We asked how come we were renting a van with bent bumper etc why wasn't it fixed to be told the company isn't spending any money. We were told about paying $35 for the gas bottles so we didn't have to refill them as we were told not all gas stations have that size fitting. We paid the $35 and that night we went to use the gas and the gas bottles were empty! We went to a ordinary petrol station and filled them very easy. One campervan had no towels in it another pre-check not done. One van was only filled to 3/4 fill of diesel we queried this and was told just bring it back 3/4 fill. We took photos encase we got charged. We were told the day we return the vans it would be good if it was early in the day. We dropped them back by 10:30 but was told they didn't have time to check them over and would email us the next day. After been home a week we got a email to say we hadn't paid a road toll and they took it off the credit card. We then had to email and forward them the receipt of the road toll we had paid. Very quick to take the$4:95 off the credit card but was also told we may have to wait for 3 weeks for the $4:95 to be credited to us. We waited 2 1/2 weeks for our bond back we got 2 bonds

back and then had to email again to see where the third bond was. It was then paid back.

Reviewed over 4 years ago