Hired a Ventura Plus for 11 nights.

While we managed to enjoy our trip, certain aspects of the van were terrible. The wells under the loo were full of someone else's pee which then leaked into the shower & out underneath onto the floor- disgusting! My partner had to clean it up, not great.The drains were not working properly so unable to use the shower after it was cleaned. We were told to take the van to a garage somewhere? & get air blown thru. Went back to Chch 2 days early & complained, tempted to leave it then but would have had to pay the 2 days so they blew air thru & we took it away. No difference to the pipes. We were offered $43 compensation for the toilet - they charge $125 if clients take a van back without emptying it. Anyway, they did give us a discount to cover the cost of 6 nights in camps as we could not freedom camp due to no shower. We are experienced motorhomers, dread to think how newbies would cope as not much in the way of instruction was given. BTW, the bed was so hard we had to buy underlays. Mechanically very good. Heating great. Left some Commando hooks for future hirers as there was nowhere to hang anything. Dirt under edge of fridge including cat biscuits. Staff are obviously well trained to deal with disgruntled clients & the complaint system is a fob-off, as no one comes to help, they tell you what to do. This is a sad state of affairs when tourists come here & strike these problems. Shame on you THL, we did this trip to support your hire company due to the downturn in the tourist industry.

Reviewed over 4 years ago