Untrained staff at gear hire.

So many people we allowed into the gear hire area that kids were being trampled and shoved. Very dangerous and frightening. Staff created a huge backlog by only giving out boots. Staff were not checking dockets and giving out gear randomly. Hundreds of people crammed together waiting to get their other gear. It took a member of the public to stop the stampede of people entering the hire shop and get he line to back up. After an hour and a half we left to get a refund. Spent another 2 hours in a line waiting for the refund. Plenty of other staff around and unmanned booths that could have been opened. Management need to be fired. Diabolical, Dangerous, Disgusting. All the D’s. Great job guys!

Reviewed over 4 years ago