We are a group of medical doctors.

We travel and have travelled extensively, through developing and developed countries, mostly for work. We have never experienced more concerning service that with this organisation. The organisation provided us with a vehicle that leaked urine from the toilet into the shower (from previous tenants, as we never used the bathroom facilities), which caused a severely unpleasant smell and attracted flies, and that leaked rain water into the cabin (our bed, luggage etc were wet). We were unable to use the vehicle; when we drove urine leaked into the cabin (especially if a gradient in the road) and we did not want to live, sleep or use the vehicle due to the clear and serious health concerns (many serious infective diseases are spread through body fluids such as urine). We raised our concerns immediately and our concerns were acknowledged, but the organisation refused to address it for several days. We had the vehicle for a few days, although we rented the vehicle for more than one month paying nearly £3000. The organisation refused to refund us any money or apologise for the health risks; they said they never refund clients (not even due to the pandemic, which is at contrast to most organisations' and countries' policies) and they said that they did not have a complaints procedure. They did not take our concerns or the health concerns seriously, not even in a pandemic, where they were informed that Corona viruses may be spread via urine. We believe this is negligent behaviour. We contacted governmental officials regarding our concerns.

Reviewed over 4 years ago and experienced in March 2020