THEIR problems, YOUR responsibility!

After nearly 3 months, we are now done trying to fight our rights with this company.

The compensation we have been offered for our troubles is a joke, compared to how big of a company this is and how many problems we were facing.

Here are some of the problems you would be looking at, if you decide to rent through THL:

- Completely worn-down vehicles – I mean, REALLY worn down!

- Engine light flashing non-stop (which is the car telling you there is something wrong!)

- Dining table not functioning.

- Black water coming from the faucet – so disgusting!

- Problems with the airbag, and the airbag light flashing.

- Several bites on your body, very similar to bed-bugs bites.

- Water leaking under the fridge, making your entire floor wet by an unknown fluid.

- Handbrake not working.

- And many more…

If you want anything to be fixed, please allow approximately two days for each fix, which is great when a handbrake, for an example, doesn’t work

– great thing that New Zealand is such a flat country (hence the irony).

We used a lot of days on waiting at different shops and mechanics, so be prepared for that as well.

Moreover, please do not expect the support staff to have any homogeneous knowledge – the answer you’ll get, will depend on the staff you are talking to, and you will have to use a lot of time on back and forth communication with them – on your expense.

The staff at the branches gives you an impatient and careless attitude, and you will be both ignored and treated unprofessional while waiting.

TO BE CONTINUED

Reviewed over 4 years ago and experienced in March 2020