Anon
South Island ▷ Canterbury ▷ Christchurch ▷
0.5/5
This company is the definition of incompetent, and unless you enjoy experiencing endless frustration, dealing with inept employees who excel in lying and fabrication, being out of pocket due to sub par
products, and just generally desire a horrible holiday experience, STAY AWAY!
We travelled to New Zealand in March for two weeks, staying in a 6 berth Budgy campervan that very early on we began to notice issues with, specifically involving retaining power and subsequently having access to hot water. The main reason we opted for a campervan as most travellers do, is that they offer the opportunity to camp without access to external power sources, meaning we could stay at free or low cost camp grounds. However this was in no way our experience when dealing with this company, instead remaining out of pocket for accommodation at holiday parks because without these, we had no lights, no hot showers, no baths for our 9 month old son, and nothing good to say about what we purchased. Even after the problem was diagnosed, Budgy campers refused to rectify the issue by replacing the batteries in our van, despite the fact our holiday was several days from completion. They consistently blamed us for being out of reception range when they supposedly attempted to contact us, or us making it too difficult for them to resolve the problems due to our changing locations.
3 months on from our return home, we have attempted repeatedly to contact Budgy campers to no avail, only reaching a meager resolution to our repeate