Due to the weather dependency of our tours we have a process whereby all passengers are contacted the night before their tour to confirm whether the tour is going ahead or not. On some occasions our skippers are unable to make a decision until the morning of departure in which case we contact all passengers from 8am onwards to advise if the trip is proceeding or has been cancelled. Unfortunately it appears that on this occasion the call was not received and for this we offer our sincere apologies.