Hey Alice

We do appreciate you taking the time to post feedback on the experiences you have had with JUCY to date.

Its fantastic that you had a great experience with us the first time, but dissapointing to hear that the second was not so great.

We would love to have the opportunity to look into the "not so great" experience so we can pass this onto our teams to improve. Feel free to email me personally lucy@jucy.co.nz as honest feedback is how we can improve our JUCY Experience.

I do hope to see you in JUCY Wheels again in the future with the chance for us to provide you with another great experience.

Cheers

Lucy xx