Right next to the road but was reasonably quiet.

Toilets about a 200m walk from the freedom parking area. Was ok for a night.

Reviewed over 4 years ago

Arrived in the dark and the road appeared to be closed (flooding?) We ended up parking in the regular parking for the night as no one was around, but not entirely sure this was ok!

But we weren’t bothered by anyone so worked for us.

Reviewed over 4 years ago

Where do I start?

Worst customer experience in ANY field, not just rentals, I have had.

- Meant to pick up our campervan at 8am, wasn’t ready until 4pm (previous customer was still using until 12pm, then central locking needed fixing- which then didn’t work for the whole trip).

- Terrible customer service, staff ignoring us when we came back to pick up the van, not shown around and if my partner hadn’t checked the cooker (it wasn’t working and needed replacing) we would’ve left with no way to cook.

- Van was dirty and extremely old (570k’s!). Sticker on the inside of the windscreen tells you you’re liable if you overheat the engine and to stop every two hours. This happened to us driving much less and taking care of the vehicle.

- We advised Lucky from the very start we would be returning the van outside of office hours due to an early flight. When we arrived the gates were locked and the key drop was on the inside of a barbed wire fence. Ended up leaving the vehicle outside and were later told you are not allowed to drop vans off outside of hours!!

- $2500 bond is held for THIRTY days on your card. Whilst this is in the T&C’s it is a ridiculously long time. When you ask about this you are immediately referred to your bank.

- To top it all off we had to pay an extra $160 when we returned the van because it was diesel (never mentioned to us at any stage prior). What a great way to finish the trip!

Would go nowhere near this company again and would not advise anyone to rent a vehicle from them.

Reviewed over 4 years ago