Crystal Marsters
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North Island ▷ Auckland Region ▷ Auckland ▷
GO Rentals
0.5/5
I manage a car rental company in Australia and we have cancelled all bookings without fee as it is beyond the customer's control.
This company will charge you a 10% cancellation fee during Covid-19 when we have no other option as New Zealand is in lockdown and we simply CANNOT travel.
Thank you for my "future credit" but seriously, have a think about the loss of customer's you will experience due to this absolute greed.
Hi Crystal,
Thanks so much for your feedback and apologies for the delay in coming back to you. A member of our senior management team would love the opportunity to talk to you about your experience. If you could please provide us with your booking number, we’ll have someone reach out to you.
Many thanks,
GO Rentals team
gorentals