We have used this company on several previous occasions and until this year all had gone well.

However this year our experience was very different. Despite having booked a 0 - 3 years vehicle for a 5 week rental period the car we were given at Auckland airport was in poor condition with 160000 km on the clock. As no suitable alternative vehicle was available we reluctantly had to take it. Within 24 hours the car had broken down with a fault which the roadside repair guy said was potentially dangerous and should have been detected in the pre release check. We then had to wait 48 hours for a replacement vehicle to be supplied and had lots of communication difficulties. We subsequently sent several emails to Ace requesting compensation for the period we were without a vehicle but to date have not received a response. We shall not therefore be using this company again.

Reviewed over 4 years ago and experienced in January 2020