We booked a Burstner Motorhome with Wilderness for our two month “holiday of a lifetime” tour of New Zealand.

First what’s been good. The Frenzy Book has been invaluable. Staff are always pleasant and friendly. When we have raised problems, staff have responded quickly. The Motorhome is modern.

What’s not been good. The Motorhome was poorly prepared for rental. Here’s the list:- The grey water tank emitted a foul smell as a result of not being cleaned. We solved the problem by flushing out the tank repeatedly. The toilet bowl was stained yellow. We were told the staining was the result of a cigarette burn. However through regular cleaning and application of bleach, we got rid of all staining. The toilet cassette locker smelt and showed evidence of having previously overflowed. We cleaned it throughly and the smell disappeared. The screen on the passenger door didn’t close properly. We gave up trying to sort that one. The catch on the front windscreen screen fell off early on. The lock on the bed doesn’t work. The lock on the habitation door stopped working. We had to take time from our holiday, to take the Motorhome for repair. The technician told us the problem was due to wear and to dirt and grease on the locks. After traveling, the fridge and the bathroom cabinets, disgorge their contents EVERYTIME I open the doors. This is a particular problem with the fridge as things like yogurt, often spill out onto the floor. Now finally the fridge door handle has broken off completely and we can’t open the fridge. We have emailed Wilderness to report the problem. Our expectation is that we will be told to take the Motorhome to a repair centre. Part of our holiday has been spent as problem fixers for a Wilderness Motorhome. The quality of the internal fixtures are not sufficient to cope with level of usage a rental vehicle is subjected too. Based on our experience, I would not recommend a Burstner Motorhome either as a rental or to purchase.

Reviewed almost 5 years ago