It’s a shame as the van we had and our trip was actually great but on return we left some property in one of the cupboards which we realised when we got back to UK.

I contacted immediately offering to pay costs of return on my credit card. After several emails and 2 live online chats with customer services I have been repeatedly ignored by the Christchurch branch, not even an apology! I can only assume someone has my property and is unwilling to admit it. I’m appalled at the terrible customer services. Nobody cares now they’ve had our money and we’ve left the country. I’m furious!

Reviewed over 4 years ago