I used Maui over Britz (same company) as they offer the newer vans, presumably before they get moved on to Britz.

Booking was pretty straightforward but all in all it was a poor experience from a customer service point of view.

- I asked to pick up the van at 10:30am. Booked an expensive one to make sure that it was up to scratch.

- The night before I had called to say we wouldn't be there until about 11:30.

- I went through the check in process and was told that nobody would be with me for 30 mins because they were all on lunch break. I find that very odd, especially as you can book a collection for any time of day. After an hour and a half of waiting and excuses, I was told that there had been a mistake and the van was not even cleaned. My girlfriend had been waiting at another rental place and I was supposed to be picking her up after collection. She stood at the side of the road for the best part of two hours. Maui said i could borrow their car to go and collect her.

- All of our belongings were outside the office so they said I could bring them in and leave them behind the desk while I went to collect her. No-one helped as I brought a huge amount of stuff in on my own.

- As i got in the car to drive off, someone came out and said that actually the van was ready and they had misread the number plate. I waited another 15 mins whilst someone went to collect it and then carried all my belongings back out.

- I drove to collect my girlfriend and 30 mins into our drive, we got a phone call saying that the freezer lid had not been reinstalled and that we had to come back to get it.

- In the end we left at 16:30 from a 10:30 booking. They offered us a bottle of wine and said we would talk about compensation on collection.

- The grey water was full.

- The radio never worked.

- The TV aerial was hanging off the roof and I had to take it to a repair shop for them.

- Lockdown came in and they tried to charge me extra to return it to the local depot.

All in: poor!

Reviewed over 4 years ago