My partner & I paid a fair bit of money to reserve one of the newer model 4 berths as they are well laid out & we were traveling with a lot of luggage, when we arrived we were just given a 6 berth campervan

. We weren't told that it was different to the one we had paid for, only when we queried it did they tell us. The 6 berth was not a good layout at all, no head room in either of the 2 main beds, harder to maneuver & probably less economical than the one we booked. Its a term in the contract that they can substitute another van of comparable or bigger size but this was definitely considerable a downgrade for us when you compare the 2 models.

And then we set off then and soon discovered the elecric windows didn't work and the passenger side door didn't lock.

When we got to the final depot to drop off the van, we listened to 3 people in the queue in front of us make similar compliants. Seems like they advertise these newer model camparvans to get your money then give you 2nd rate vans. Pretty dishonest and bordering on fraudulent practice if you ask me.

All customer service interaction we had was poor, from check in, support hotline to drop off. We received no apology when we informed them of the faults with the van and I wonder if they even logged them properly and attempted to fix them before hiring it back out.

Also they try and sell you the express drop off package when you check in. They told us to fill up the gas bottle would be $80, we decided against it and when we came the to fill it up at the end it came to $13, yet another lie we were told.

Please think twice before hiring a Britz, Mighty & M

Reviewed over 4 years ago and experienced in March 2020

Old facilties and quite expensive for what you get.

They shut down 2 of the amenities blocks so they don't have to clean them so ones they do have open get busy.

Reviewed over 4 years ago