Worst customer experience - first and last time using Avis.

Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for

Reviewed over 4 years ago