This is the most unprofessional car rental company I have ever worked with.

It all started when I wanted to pick up the car. The car was supposed to be ready at 11am and I got the keys at 2pm. Later, I had an issue with a flat battery on the road and called the road assistance. They told me that I was only responsible for the payment if there was no technical issue. The mechanic that came to see my car said that it was an old battery and things like that could happen but there was no evidence that it was my fault. To my surprise, the road assistance charged me NZD 140 (for kickstarting the battery btw). I talked to the road assistance and lucky rental but there was no agreement possible. Without further evidence they claimed that there was nothing wrong with the car, despite the fact that the mechanic said something else. I continuously asked to contact the mechanic himself but they refused. Instead, they wanted me to go to another garage and get the battery tested. Furthermore, I had to deal with false accusations. My words were twisted and turned. Eventually, they just hung up and told me to "get my ass to the car".

Lucky rental car showed a tremendously inaccurate approach.

Reviewed over 4 years ago