Hi Jeff

Thanks for taking the time to post your feedback and I do apologise for the problems you experienced.

Our vehicles do go through quality checks before they are dispatched to our travellers so it is concerning to read of these problems. We have a dedicated operations team who are trained to deal with any concerns like these, so if you do have problems while you are on the road we can aim to get these fixed and you can continue to enjoy your holiday.

I do hope that although you did experience these problems you still enjoyed your adventures around New Zealand. If you would like me to look into your concerns in more detail please email me (lucy@jucy.co.nz) with your booking number.

Cheers

Lucy xx