After my experience, I strongly advise against booking with Heron Campers Christchurch.

Travelling as a family of three adults, we had booked a brand-new campervan built in 2019/2020. Given that we were looking for a hassle-free vacation, we had also opted for a pick up service at the hotel and paied for it. A week before our holiday was about to start, we were told that this service ceased to exist and that we should go to the airport on our expense where we could use a shuttle. This was already unacceptable because we had paid extra for getting picked up at our hotel. Only after some lengthy discussions, Heron Campers accepted to provide the pick-up service.

The big shock came 72 hours before our rental period started. Already on our flight to New Zealand, we received an email that the booked campervan wasn't available. We were given two replacement options with a different company. Both vans were old having been at least 5-10 years in use and did not provide th same equipment. We were told to take one of those or we wouldn't get a campervan at all but a refund of our money. Being on the plane and not able to respond, we answered upon landing in Christchurch. At this point in time, the campervan we had asked for as a replacement wasn't available. We had to take an even older model! This was a nightmare and ruined the start of our vacation. Instead of having a no worries, all-inclusive package, we were stressed and unhappy. The replacement van proved to be a poor solution as it had several problems. This spoiled our entire vacation.

In terms of customer service Heron Campers was horrible. Usually, you would expect getting upgraded to a better van if the camper you booked was unavailable with the company covering additional costs. However, we got considerably less. As February is very busy, we had no choice but to accept their replacement proposal or not have a campervan at all.

This is certainly not a trustworthy company when your holiday is at stake.

Reviewed almost 5 years ago