Hi Jennifer, we do have single person special pricing available so we apologise if you were charged for 2 people - booking online automatically does this. If you had raised it during your stay we would have been more than happy to refund you to a single person rate. We are sorry you didn't enjoy your stay. We have nice hot showers but we do limit water take by charging for shower times at peak periods as we are on tank water that is naturally sourced from a waterfall and we are subject to council water take limits so we want to make sure there is enough hot water to go around. Off peak times we offer free hot showers wherever possible. We wish you all the best.