berend hoogendijk
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
Renters be aware!!
I agreed with other reviews on this website. Be extremely careful when renting through this company.
First of all, the way the bond is handled. The excessively high bond is not 'reserved' on the Credit Card but actually taken taken from the credit card and put in escrow. This means I actually had to give this money to my bank for the duration of the hire to prevent paying interest on it too. Make sure you have the full bond available on your checking account if you rent with this company. Furthermore, the bond is taken in NZD on my euro based credit card. This means paying twice for converting between currencies. In the end, this practice cost me €140,- in unexpected costs (15% of total rental price). It is complete needless since they can choose to 'reserve' on your credit card, like any normal rental company. This shows their complete lack of interest to the customer.
The camper van we received for 2 weeks of use was not how we expected it at all. It was used by the owner for no more than a weekend away and it showed. For instance, we had no storage capacity and the bed was only 1.60m wall to wall. There is nothing you can really do about this when renting through ShareACamper. There is also not really any way to know (or warn others) that this particular camper has these problems since there is no review capability on the website. This would be my number one reason to never hire with this company again. Furthermore, you are pretty dependent on the owner of the vehicle to be honest, since there is no review system there is nothing to keep them honest.
Risk. You will have a high risk of ending up without a vehicle. In case of cancellation by the owner, or breakdown of the vehicle, you can not get a replacement vehicle. This can potentially ruin your holiday. This is a flaw with the ShareACamper model that I don't expect them to be able to ever fix.