Can't recommend this business.

Awful customer service and a very old van in a poor condition.

Our plane was delayed and we arrived to pick up our car one hour after the working hours which would appear to be a kind gesture, however, we were greeted with bad manners by a manager/store owner? suggesting he should have been at home by now. To our big surprise, as we never had issue during our travels, none of our 9 credit cards, including two travel ones, didn't work with their payment machine. We were advised to come back again in the morning as it was too late. Left without internet and accommodation we spent an awful evening making additional arrangements only to find out that our cards work in other stores. We made active an additional travel credit card as a backup option which thankfully worked the next morning. After leaving the rental, we were forced to come back a few hours later due to faulty power socket which was fixed. No apology or compensation was offered for all our lost time.

Furthermore, on our 4th day we were left a flat battery on a lookout. Being pretty sure we didn't leave anything on, just doing a lot of short drives that day, we called the rental company and were only advised to call AA which we ended up doing and paying a pretty heavy fee. They didn't even test it and just advised us to do some additional driving to charge it back. After this, we were very careful with the short drives and had troubles to start the car after a cold night anyway.

The cherry on the cake was the fuel consumption which was insane, over 11l/100km. This was even worse when driving up a hill when the car wasn't able to do more than 45km/h.

We've addressed all the issues to the rental and all we got was a bunch of excuses with no apology or compensation offered.

Even though the credit cards were kind of our mistake, this is not a way how to treat your customer. Plus all the added expense of fuel and AA. The worst rental experience so far.

Reviewed almost 5 years ago