Sma
North Island ▷ Auckland Region ▷ Auckland ▷
2.0/5
Getting our camper took over 2 hours, however we heard some guests commenting it took them 4 hours to get their rental!
Be sure to budget that in when picking up (and choosing a pick up time doesn’t seem to matter either FYI). Our camper was on the newer end and aesthetically looked nice and clean. Apollo provided basic cooking utensils, plates, a kitchen towel, bath towels and bedding. Our camper from day one however had an issue with the fresh water tanks. After just minimal use of water (hand & dish washing) on day 2,the fresh water tank showed it was low. When we tried to refill the water though, the tank wasn’t allowing for more water (was overflowing) so we thought we were refilling it incorrectly. After a couple more days of the same thing occurring we finally called their service line. They said the floater in the tank was probably off and unfortunately it could be repaired but it would take a few days (we called around a holiday). We just tried working with the issue. Towards the end of the trip and just ignoring the water tank level warnings (and refilling daily) the water seemed to be even more faulty in that it sputtered while in use. Luckily we were at the end of our trip so just dealt with it. However if we weren’t able to refill the tank daily we’re not sure how we we would have managed (we were told the fresh water tank should theoretically last for 2 days and keep in mind we only used the water for minimal dish n hand washing, no showering). Something also to note is the instructions provided by Apollo werent helpful for the various van models they provided. We had to figure a lot of details out on our own which was quite frustrating (concerning the bed, microwave, tv, water tank, heater). Also the tv never worked for us even when near larger cities where you’d think getting a signal would be easier.Dropping off the rental was very frustrating and took over 2 hrs although we were told it was much quicker to drop off. There was no organization all.