Tori
North Island ▷ Auckland Region ▷ Auckland ▷
0.5/5
The only bad thing in NZ - this company.
1) As others stated - paid for 1 advertised van and delivered another, not even of the same make.
2) No instructions or helpful hand over at all. You're given the keys and that's it. Work the rest out yourself.
Oh, you mentioned you've never had a campervan and would like some help? Well. Here's some switches. Turn them on and you're good to go. READ: The hand off person has no idea about this van and possibly any campervan.
3) No, not all necessities are provided (as advertised). We purchased basics like porta-paks and dishwashing liquid all the way to a plug for the sink... so you know... you could actually wash up.
4) While the van was somehow Certified Self Contained it clearly did not meet this criteria. Again, from things like no bin to there being absolutely NO WAY near enough water to sustain anyone for 3 days. We couldn't wash the dishes (after getting a plug) and do 1 stop-start to soap up 1 minute shower, without needing to refill the water tank.
5) The grey water tank we were told was emptied for us, but we weren't provided fresh water. Except... The grey water tank also wasn't emptied and it's clear why - because again the hand off guy has NO CLUE. The handle to the grey water tank was bent upwards and this caused the almost understandable confusion. We had a lovely local legend help us with his - and not Sweet As Campers who we had been in contact with about a related issue for almost a week....
6) The hot water was entirely unreliable. Not just bad wind, or unstable camp ground. You were just 99% likely to have to wash up in cold water, doesn't matter anyway since we were having to pay for more expensive campsites so we could actually shower... AGAIN, something we were in contact with you about for almost a week before eventually giving up o